PT
Prof T
1 reviews | Active since Feb 2013
10 Jul 2024, 10:32
AWFUL CUSTOMER SERVICE
I am so disappointed at this company, you cant call in for customer service they have an app and WhatsApp channel to communicate but it feels like someone is just blue-ticking you.
These guys loaded an incorrect DebiCheck against me on the contract I took, notified them on a call to me and even on their app and WhatsApp channel but no one is taking action.
I tried canceling because they charged me the wrong premium but they "saved" the sale I am sitting here with regret and an egg on my face.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
10 Jul 2024, 10:58Hi Prof Tshabalala 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply10 Jul 2024, 10:58
Official
Hi Prof Tshabalala 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
PT
Prof T's updateReviewer Update
10 Jul 2024, 11:56Hi Isago, I just got off a call with Boitumelo, and has assured me that I will not be charged extra or more than that I should be charged on my premium so I feel at ease now. She has also advised me on why it took so long to have someone contact me, and resolve my issue.
So in short, I am happy again.
Thank You Boitumelo.
So in short, I am happy again.
Thank You Boitumelo.
PT
Prof T's update10 Jul 2024, 11:56
Reviewer Update
Hi Isago, I just got off a call with Boitumelo, and has assured me that I will not be charged extra or more than that I should be charged on my premium so I feel at ease now. She has also advised me on why it took so long to have someone contact me, and resolve my issue.
So in short, I am happy again.
Thank You Boitumelo.
So in short, I am happy again.
Thank You Boitumelo.
Pineapple Insurance's replyOfficial
10 Jul 2024, 12:11Thank you for sharing your feedback with us, we're so happy you had a great experience! 😊.
Pineapple Insurance's reply10 Jul 2024, 12:11
Official
Thank you for sharing your feedback with us, we're so happy you had a great experience! 😊.