KK
Khumbulani K
1 reviews | Active since Feb 2025
07 Feb 2025, 07:41
Awful customer service
Pineapple Insurance's lacks transparency, makes empty promises they fail to fulfill and refusal to provide clear answers should be a major concern for all current and potential policyholders. My experience highlights serious flaws in their operations, and I urge anyone considering their services to think twice. If you are looking for insurance or already a policyholder, I encourage you to review your policy terms carefully.
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Pineapple Insurance's replyOfficial
07 Feb 2025, 07:46Hi Khumbulani Khumalo👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply07 Feb 2025, 07:46
Official
Hi Khumbulani Khumalo👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.