AWFUL CLAIMS EXPERIENCE

I am extremely disappointed in the service i have received from Pineapple. I submitted a claim on 01 September 2022 for phone theft, all ITC ref numbers, the case number, the SAPS office contact info and last usage from my network provider. Despite all this, i am being made to run around after a statement from SAPS which I have been told has been sent to the archives. An option to provide SAPS details, case number info was given in place of the statement. Why is this option available and now the statement is compulsory? Very outdated for a digital service provider. I have had to fork out cash for a new device as all information was linked to my mobile phone and i cannot wait another month for little to no feedback Please explain why i am having to run around providing MORE PROOF when i have supp**** so much already. My deductions are never late. I have exhausted my company time in trying to get this sorted. I am unable to obtain a copy of the statement from SAPS and i believe it is now the responsibility of Pineapple to see the claim through.

I will not recommend pineapple to anyone.