M
Maqueen
1 reviews | Active since May 2023
04 Aug 2024, 10:42
Awaiting refund
I took Pineapple insurance in June after a friend recommended it. However, due to personal reasons I had to cancel before my first debit order. I was informed that if they do debit my account, they’ll refund me and process it in 14 days. Well, 2 months in and I am still waiting for my refund. Every time I make an inquiry I am being told it’s rejected but a new request for my refund has be logged.
Side note: the friend who recommended pineapple also had a bad experience when she tried to do a claim.
This is quite disappointing for a company rated a 4.4 I am thinking they’re ghost accounts as I am yet to meet someone who will speak anything good about this insurer.
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Replies (1)
Pineapple Insurance's replyOfficial
05 Aug 2024, 07:23Hi Maqueen👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply05 Aug 2024, 07:23
Official
Hi Maqueen👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.