NM
Nhlanhla M
1 reviews | Active since May 2020
20 May 2020, 19:37
Avoid Smalltime Insurance. Pineapple ****
Please note that Pineapple does not honor claims. Remote Car Jamming is not covered. I provided all proof of purchase and SAPS docs. They will ask you for CCTV footage as if your a detective or can access any camera. If an item is ****** away from your presence it is not covered. eg if you forget your phone at a restaurant or bathroom it not covered. Stick to well known established ensurers. FYI Pineapple is under Compas Insure. They are not for client satisfaction, A Big Disappoint:(
Helpful (0)
Replies (4)0
Replies (4)
Pineapple Insurance's replyOfficial
20 May 2020, 22:40Hi Nhlanhla, I am so sorry to hear of your disappointing experience. We pride ourselves on making insurance awesome and that is the reason we reinvented it to make it about community and transparency.
We do have one of the highest claims approval rates of over 95%, but there are times when the policy does not make provision for certain types of loss without further evidence, this is in an effort to protect all community members.
We will look into this matter further and investigate.
We do have one of the highest claims approval rates of over 95%, but there are times when the policy does not make provision for certain types of loss without further evidence, this is in an effort to protect all community members.
We will look into this matter further and investigate.
Pineapple Insurance's reply20 May 2020, 22:40
Official
Hi Nhlanhla, I am so sorry to hear of your disappointing experience. We pride ourselves on making insurance awesome and that is the reason we reinvented it to make it about community and transparency.
We do have one of the highest claims approval rates of over 95%, but there are times when the policy does not make provision for certain types of loss without further evidence, this is in an effort to protect all community members.
We will look into this matter further and investigate.
We do have one of the highest claims approval rates of over 95%, but there are times when the policy does not make provision for certain types of loss without further evidence, this is in an effort to protect all community members.
We will look into this matter further and investigate.
NM
Nhlanhla M's updateReviewer Update
21 May 2020, 07:43Your response is generic as expected, Its just business for you but for me it's my livelihood that was ******. You have taken a Capitalist approach to this situation with no consideration of the economic implications. The police even acknowledge the crime as they have had the same multiple cases in the area. I will share my experience on multiple platforms incl the Ombudsman. Regards.
NM
Nhlanhla M's update21 May 2020, 07:43
Reviewer Update
Your response is generic as expected, Its just business for you but for me it's my livelihood that was ******. You have taken a Capitalist approach to this situation with no consideration of the economic implications. The police even acknowledge the crime as they have had the same multiple cases in the area. I will share my experience on multiple platforms incl the Ombudsman. Regards.
Pineapple Insurance's replyOfficial
21 May 2020, 08:54Hi Nhlanhla,
We are going to look into this and review it today. I do understand your frustration and the implications for your livelihood.
We will be engaging with Compass to do a deep dive into the situation.
Please expect further contact from our team soon.
We are going to look into this and review it today. I do understand your frustration and the implications for your livelihood.
We will be engaging with Compass to do a deep dive into the situation.
Please expect further contact from our team soon.
Pineapple Insurance's reply21 May 2020, 08:54
Official
Hi Nhlanhla,
We are going to look into this and review it today. I do understand your frustration and the implications for your livelihood.
We will be engaging with Compass to do a deep dive into the situation.
Please expect further contact from our team soon.
We are going to look into this and review it today. I do understand your frustration and the implications for your livelihood.
We will be engaging with Compass to do a deep dive into the situation.
Please expect further contact from our team soon.
NM
Nhlanhla M's updateReviewer Update
26 May 2020, 10:29Hi, Its been a week, NO Contact, No Email, No Phone call.
You have a great App but you have a long way to go regarding Client Service.
No Human Factor:(
You have a great App but you have a long way to go regarding Client Service.
No Human Factor:(
NM
Nhlanhla M's update26 May 2020, 10:29
Reviewer Update
Hi, Its been a week, NO Contact, No Email, No Phone call.
You have a great App but you have a long way to go regarding Client Service.
No Human Factor:(
You have a great App but you have a long way to go regarding Client Service.
No Human Factor:(