1 reviews | Active since May 2022
Avoid Pineapple Insurance: My Claims Process Ordeal
Dear Clients and Prospective Clients of Pineapple Insurance,
I am writing to share my deeply troubling experience with Pineapple Insurance, which is part of Iwyze / Old Mutual. I hope this serves as a cautionary tale for anyone considering their services.
On December 2, 2023, I was involved in a severe accident where another driver t-boned my vehicle, resulting in a total write-off. While I initially thought the physical injuries I sustained would be the worst part of the ordeal, I was unpleasantly surprised by the immense pain and suffering caused by Pineapple’s claims process.
Firstly, initiating the claim was a nightmare. It was impossible to reach a human representative, leaving me to navigate a confusing in-app form. When I finally managed to speak with someone, my troubles truly began.
I reported the incident and was assigned an assessor. Unfortunately, this individual seemed more intent on finding reasons to deny my claim than on assisting me. Despite not being at fault, my claim was rejected on the grounds of alleged driving under the influence of alcohol. This decision was made despite police and EMS statements indicating otherwise. The final blow came from a tow truck driver’s unsubstantiated claim that I was under the influence, which Pineapple accepted without any corroborating evidence such as an alcohol test or blood sample.
This dispute is still ongoing with the NFO. In their rejection letter dated January 17, 2024, Pineapple stated that my policy would be canceled and all premiums collected post-accident would be refunded. As of November 2024, they have yet to honor this statement. I have continued to pay monthly premiums for a wrecked vehicle that remains at Renew-it in Bedfordview, and I am still paying off the financed vehicle.
Pineapple Insurance has proven to be a trap, designed to take your money without providing the promised support. I strongly advise against insuring with Pineapple.
Sincerely Sarel Nel Policy number: *** Claim Number: ***
Thank you for bringing this matter to our attention. Unfortunately, as this is an active NFO case, we are unable to provide comments at this stage. All our responses are submitted directly to the NFO, who will keep you updated on the matter. However, we will investigate the refund and cancellation of your policy and will provide feedback once our review is complete. We apologize for the frustration and inconvenience caused.
Thank you for bringing this matter to our attention. Unfortunately, as this is an active NFO case, we are unable to provide comments at this stage. All our responses are submitted directly to the NFO, who will keep you updated on the matter. However, we will investigate the refund and cancellation of your policy and will provide feedback once our review is complete. We apologize for the frustration and inconvenience caused.