Approved but not approved - Motor Vehicle Claim.

I am extremely disappointed with the handling of my claim by Pineapple, supported by iWYZE insurance. On December 19, 2024, I was informed that my claim had been fully approved. However, just recently, when the service provider was ready to start the repairs on my car, I was told that the claim was not fully approved, and only some of the damages will be covered.

This is incredibly frustrating, as I was led to believe my claim was settled. The inconsistency and lack of clear communication have caused unnecessary delays and confusion. I expected a seamless process, but this situation has been a major inconvenience. Apparently there must be a separate claim for the other damages, yet all the damages are as result of one accident which was lodged on the 30th of November 2024. What a play.