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1 reviews | Active since Jun 2017

06 Sept 2026, 20:18

Appalling service

We have been with Pineapple since 2024 we have had no issues we have 2 x vehicles insured with Pineapple and have been very happy until 20/08 when we added our 3 rd vehicle to our policy. Omg since then it’s been absolutely appalling to say the least. Been getting an email and WhatsApp message every single day without fail to say the debit order was unsuccessful which is Pineapple fault then they process the debit order with incorrect amount. Then the agents say they have escalated it to management and we still have not had any feedback. All this because we added a 3rd vehicle to our policy how difficult can this be to sort out. Please get professional people to do the work properly. We are looking into now going to another insurance company this is now unacceptable!

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Replies (2)
Pineapple Insurance
Pineapple Insurance's reply06 Sept 2026, 20:26
Official
Hi Bronwen Alexandra Guimaraes, We sincerely apologize for the frustration you have encountered regarding the debit order and the addition of your 3rd vehicle, and we are eager to help you. Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. The Pineapple Team 🍍
's update06 Sept 2026, 20:46
Reviewer Update
Like I said we have had this issue since 20/08 how much longer do we need to wait . You keep on giving us the same feedback. Look at the messages or chats or the telephonic recordings it’s two weeks now! Do u need me to name the agents I have spoken too and I get the same response from them. Escalate to management I’ve been told and nothing done. We want answers and a solution by tomorrow Monday 07/09.