App still not working for me - despite having reported same issues in January

In January of this year, I reached out to the Pineapple support team as I was unable to add new items to my policy nor update those items already insured with them. I was told that "this bug was known to the developers, and that a fix was on the way". In fact, I wrote a 1-star review at the time for Pineapple in an attempt to try to draw some attention to their unusable app (which makes having app-based insurance totally redundant). Here is the initial review: https://www.hellopeter.com/pineapple-insurance/reviews/app-doesnt-work-cannot-add-new-items-or-edit-existing-items. If this link doesn't work, simply click through on my profile and you will find the review from 22 January.

Now, nearly 6 months on, I revisited my profile in an attempt to change my banking details and this also doesn't work. I keep getting the same error I received in January when trying to make other changes to my policy. I decided to then check if editing or adding new items has been fixed and lo and behold, this is still throwing the same error it did in January. I reached out to support who, to their credit, are willing to assist me manually. But this just totally defeats the point of a digital insurer. Why must I have to reach out to someone every time I need my insurance policy updated? I may as well have a broker then surely?!

I'm at the point of cancelling my insurance with Pineapple if they cannot actually get a developer to look into my issue, as six months is a hell of a long wait for a customer who has paid their premiums on time since taking out the policy more than 18 months ago. Even if it is specific to my profile, this is clearly a bug worth fixing if it means one of your customers cannot use the very app that is the cornerstone of Pineapple's insurance offering. I already have my car and home contents insured with Naked, whose app is terrific. I'm sure they would love to also cover the few single items I have insured with Pineapple. My confidence in Pineapple is terribly low - what happens one day if I need to claim? Will I be made to wait six months for that too?

Terribly disappointing Pineapple. Please can you actually help me out now once and for all? I want to be able to use your app, but sadly some critical bugs are completely destroying my experience and will ultimately force me to take my business elsewhere.