App showing car as uninsured

On the 31st of March, I enquired about my car appearing as “not insured” on the app. 15 days later I am still waiting for the matter to be resolved. It’s quite annoying that I have to wait for responses for more than 24hours just for them to tell me to log out and login again for the issue to still persist. I have provided everything asked from me, VIN number, engine number, logged out and logged back in, deleted and redownloaded the app, was told to use a different email address, still my car is uninsured. Debit orders are going through every month, I receive messages every time there’s a storm in my area, yet my car shows uninsured. The so called tech team I’m being told about hasn’t done anything to resolve my issue. The last WhatsApp message I responded to was just after 12:00, I’m still waiting, 26 hours later. Should anything happen to my car, it’ll be my problem and you guys are not doing anything to assist me. Please let me know if I should find another insurance because even your service is appalling if you ask me!