JM
Joel M
1 reviews | Active since Dec 2020
20 Jun 2025, 14:29
App frustrating 😑
Tried to call and log onto app. No responses. Couldn't take delivery because pineapple are unavailable to change name of Bank. It's frustrating when insuarance is not having a call centre
Helpful (0)
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Replies (1)
Pineapple Insurance's replyOfficial
20 Jun 2025, 14:36Hi Joel Mubangi👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Best regards,
Pineapple Insurance's reply20 Jun 2025, 14:36
Official
Hi Joel Mubangi👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Best regards,