IvdM
Iloreez van der Merwe
1 reviews | Active since Mar 2018
18 Jun 2025, 13:45
Another useless insurance company!
They are supposed to migrate their claims to Quick Claim. Keep promising us that it has been done, but a week and half later it still has not been done. These people are useless!!! We cannot claim or fix the problem, due to them not pressing a freaking button. How can you take 10 days to press a button! Useless does not even describe them!
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
18 Jun 2025, 13:51Hi lloreez
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply18 Jun 2025, 13:51
Official
Hi lloreez
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
IvdM
Iloreez van der Merwe's updateReviewer Update
19 Jun 2025, 10:11So after emails apologizing and saying they will fix it. Still no claim at Quest Claims, over a week later. How can you operate like this?? Client service 0.
IvdM
Iloreez van der Merwe's update19 Jun 2025, 10:11
Reviewer Update
So after emails apologizing and saying they will fix it. Still no claim at Quest Claims, over a week later. How can you operate like this?? Client service 0.