1 reviews | Active since Jan 2023
Angry is not the word to use now
When I take car insurance or any insurance, I do it with the confidence that my interests would be placed first for the service I pay for. But Pineapple insurance erodes away that confidence. There is nobody to talk to than soulless bots that really feel nothing for you. I had an incident on the N3 road on the 30th of October where my car’s sunroof got smashed and to this day, nobody has made contact with me pertaining to my claim. I wonder what happens then when 1 gets involved in serious accident with a car needing towing or something that serious, will the bots dispatch help???? I am totally outraged with this poor service. No response on their app or WhatsApp, then why do you have those mediums of you don’t respond??
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction🙏.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction🙏.