MH
Mhlonishwa H
1 reviews | Active since Jan 2021
24 Feb 2025, 02:56
*********** and poor service
*********** staff and poor service. I’ve been with Pineapple since 2022 July, cancelled previous policy and took a new one with them, they refused to pay out on my claim claiming they weren’t able to debit as they debited on a non debit day which was not as per the contract/agreement.
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Pineapple Insurance's replyOfficial
24 Feb 2025, 07:01Dear Mhlonishwa, 👋
Kindly note that we have received a complaint from the Ombudsman for Sort-Term Insurance .
According to their terms of reference, once a complaint is received via their office, we may no longer address the complaint with you on our complaints platform and all correspondence will be via their office.
We will prepare a response that will be furnaced to the ombudsman’s office addressing your complaint.
We trust that you find the above in order.
Yours sincerely 🍍
Kindly note that we have received a complaint from the Ombudsman for Sort-Term Insurance .
According to their terms of reference, once a complaint is received via their office, we may no longer address the complaint with you on our complaints platform and all correspondence will be via their office.
We will prepare a response that will be furnaced to the ombudsman’s office addressing your complaint.
We trust that you find the above in order.
Yours sincerely 🍍
Pineapple Insurance's reply24 Feb 2025, 07:01
Official
Dear Mhlonishwa, 👋
Kindly note that we have received a complaint from the Ombudsman for Sort-Term Insurance .
According to their terms of reference, once a complaint is received via their office, we may no longer address the complaint with you on our complaints platform and all correspondence will be via their office.
We will prepare a response that will be furnaced to the ombudsman’s office addressing your complaint.
We trust that you find the above in order.
Yours sincerely 🍍
Kindly note that we have received a complaint from the Ombudsman for Sort-Term Insurance .
According to their terms of reference, once a complaint is received via their office, we may no longer address the complaint with you on our complaints platform and all correspondence will be via their office.
We will prepare a response that will be furnaced to the ombudsman’s office addressing your complaint.
We trust that you find the above in order.
Yours sincerely 🍍