KK
KK K
1 reviews | Active since Jun 2018
21 Aug 2023, 11:49
******* and no sense of urgency on clients queries
This is the worst Insurance ever, like no contact numbers. You log a claim on their app with no assistance, like there's no sense of urgency. It's been 2 weeks now trying to seek help, their app keeps on crashing and giving errors. Like what the hell.
Helpful (0)
Replies (6)0
Replies (6)
Pineapple Insurance's replyOfficial
21 Aug 2023, 12:01Hello, my name is Pippa, and I handle all customer queries and complaints here at Pineapple. I apologise for the lack of communication with your claim. I have your contact details, and I am investigating what has transpired. We will be in touch today. I appreciate your patience, and once again, I'm sorry.
Pineapple Insurance's reply21 Aug 2023, 12:01
Official
Hello, my name is Pippa, and I handle all customer queries and complaints here at Pineapple. I apologise for the lack of communication with your claim. I have your contact details, and I am investigating what has transpired. We will be in touch today. I appreciate your patience, and once again, I'm sorry.
KK
KK K's updateReviewer Update
21 Aug 2023, 12:26You really don't take you clients seriously, how do u send everyone the same response "Automated".. I will never recommend anyone to your business. Just looking forward to canceling this policy that's all.
KK
KK K's update21 Aug 2023, 12:26
Reviewer Update
You really don't take you clients seriously, how do u send everyone the same response "Automated".. I will never recommend anyone to your business. Just looking forward to canceling this policy that's all.
Pineapple Insurance's replyOfficial
21 Aug 2023, 14:10Hello Hlulani, we've been advised that you have been contacted - please let us know if there is anything else we can assist with?
Pineapple Insurance's reply21 Aug 2023, 14:10
Official
Hello Hlulani, we've been advised that you have been contacted - please let us know if there is anything else we can assist with?
Pineapple Insurance's replyOfficial
21 Aug 2023, 14:15Hello Hlulani, we've been advised that you've been contacted. Please let us know if there is anything else we can assist with?
Pineapple Insurance's reply21 Aug 2023, 14:15
Official
Hello Hlulani, we've been advised that you've been contacted. Please let us know if there is anything else we can assist with?
KK
KK K's updateReviewer Update
21 Aug 2023, 19:56Nothing you can assist anyone with. **** Insurance company that's all. I would never advice anyone to sign up for you services. My premiums down the drain with additional excesses that were never disclosed in your contract. **** that's all
KK
KK K's update21 Aug 2023, 19:56
Reviewer Update
Nothing you can assist anyone with. **** Insurance company that's all. I would never advice anyone to sign up for you services. My premiums down the drain with additional excesses that were never disclosed in your contract. **** that's all
Pineapple Insurance's replyOfficial
23 Aug 2023, 09:36Good morning Hlulani; we apologise for your experience. If you'd like to discuss this over the phone please let us know. Thank you.
Pineapple Insurance's reply23 Aug 2023, 09:36
Official
Good morning Hlulani; we apologise for your experience. If you'd like to discuss this over the phone please let us know. Thank you.