AJ
Adelaide J
1 reviews | Active since Jun 2021
27 Jan 2025, 15:09
***** and bad service
Terrible after service- Made a request nicely to cancel my insurance which they gave me a cancellation letter for and letter said effective immediately. After letter was received they immediately debited my account with R34.00 which I ignored and 2 days later they debited by account with the full premium amount although my service was cancelled...They have no contact number to call and on emails they keep saying we are looking into it and will provide feedback.
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
27 Jan 2025, 15:51Hi Adelaide January👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply27 Jan 2025, 15:51
Official
Hi Adelaide January👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.