AM
Abigail M
1 reviews | Active since Mar 2020
05 Dec 2024, 07:58
******* and ******
Pineapple insurance is continuing to deduct money from my bank account even after i sent them countless emails and informed them that i did not ask for any activation of insurance or authorized their debits. After i disputed their debit authorizations from my bank account they decided to change the reference number and name to “old mutual” and continued to debit my account. This has been going on since September asking. When i send emails and ask to be phoned back they ignore me
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Replies (1)Pineapple Insurance's replyOfficial
05 Dec 2024, 08:11Hi Abigail
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply05 Dec 2024, 08:11
Official
Hi Abigail
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
