TS
Thapelo S
1 reviews | Active since Sept 2023
22 Sept 2023, 14:26
AN INSURANCE THAT DOES NOT CARE ABOUT THE SAFETY OF ITS CLIENTS
Poor experience: How can a claim be denied on the grounds that a client drove 1.5 km to a safe location before stopping after a night-time accident, to inspect the claim and seek assistance?
If you are considering this insurance please DONT!.... Better be safe than sorry!
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Replies (1)
Pineapple Insurance's replyOfficial
23 Sept 2023, 07:54Hi Thapelo Sekwenađź‘‹,
My name is Thulile and I'm responsible for managing customer queries and complaints at Pineapple. I sincerely apologize for your frustration, and I would genuinely appreciate the opportunity to help. Kindly grant me some time to look into this matter and escalate it on your behalf. It's important to note that the service you received is not up to our usual standards, and we feel ashamed about it. However, please rest assured that I will address this issue and work towards finding a solution🙏.
My name is Thulile and I'm responsible for managing customer queries and complaints at Pineapple. I sincerely apologize for your frustration, and I would genuinely appreciate the opportunity to help. Kindly grant me some time to look into this matter and escalate it on your behalf. It's important to note that the service you received is not up to our usual standards, and we feel ashamed about it. However, please rest assured that I will address this issue and work towards finding a solution🙏.
Pineapple Insurance's reply23 Sept 2023, 07:54
Official
Hi Thapelo Sekwenađź‘‹,
My name is Thulile and I'm responsible for managing customer queries and complaints at Pineapple. I sincerely apologize for your frustration, and I would genuinely appreciate the opportunity to help. Kindly grant me some time to look into this matter and escalate it on your behalf. It's important to note that the service you received is not up to our usual standards, and we feel ashamed about it. However, please rest assured that I will address this issue and work towards finding a solution🙏.
My name is Thulile and I'm responsible for managing customer queries and complaints at Pineapple. I sincerely apologize for your frustration, and I would genuinely appreciate the opportunity to help. Kindly grant me some time to look into this matter and escalate it on your behalf. It's important to note that the service you received is not up to our usual standards, and we feel ashamed about it. However, please rest assured that I will address this issue and work towards finding a solution🙏.