dD
daphne D
1 reviews | Active since Aug 2016
13 Jan 2025, 12:20
ALL PROMISE NO ACTION !!!
I wrote a negative review about Pineapple (IWYZE) Insurers and their lack of urgency in dealing with claims. Isago did make contact on 4 January but today is the 13 January and NOTHING has been done to repair the car. It is still parked in my yard despite my initial complaint to Hello Peter on 3 January. They just don't care. Most pathetic organization I have ever dealt with.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
13 Jan 2025, 12:28Hi Daphne
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply13 Jan 2025, 12:28
Official
Hi Daphne
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
dD
daphne D's updateReviewer Update
13 Jan 2025, 12:34These are the exact words that were used in your first response with no action. Have you no shame to make promises you cannot keep. How about doing away with useless words and so something that is meaningful to have my car back on the road.
dD
daphne D's update13 Jan 2025, 12:34
Reviewer Update
These are the exact words that were used in your first response with no action. Have you no shame to make promises you cannot keep. How about doing away with useless words and so something that is meaningful to have my car back on the road.