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Busisiwe B
1 reviews | Active since Nov 2019
09 Apr 2025, 15:40
All of a sudden your loans debts matters when you claim at Pineapple
Friendly staff until you make a claim. Apparently when you claim at Pineapple they pull your credit records. Which I don't understand what is your credit history of loans got to do with them. Why mentioned it when you claim? Why not tell you this when you join them?
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Replies (2)
Pineapple Insurance's replyOfficial
09 Apr 2025, 15:44Hi Busisiwe Blessed👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply09 Apr 2025, 15:44
Official
Hi Busisiwe Blessed👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
BB
Busisiwe B's updateReviewer Update
09 Apr 2025, 16:02Thanks for your respond, but unfortunately time is something I do not have, especially now that you guys are telling me stories. At my workplace they pay me a car allowance, and they need to know as soon as yesterday when is my insurance making a payout so that I can get another car. My debts has nothing to do with you, your contract don't say anything about debts payments, Google don't say anything about debts and insurance. Do the right thing, to think I have recruited 3 of my friends to join you...
BB
Busisiwe B's update09 Apr 2025, 16:02
Reviewer Update
Thanks for your respond, but unfortunately time is something I do not have, especially now that you guys are telling me stories. At my workplace they pay me a car allowance, and they need to know as soon as yesterday when is my insurance making a payout so that I can get another car. My debts has nothing to do with you, your contract don't say anything about debts payments, Google don't say anything about debts and insurance. Do the right thing, to think I have recruited 3 of my friends to join you...