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stephan.lourens stephan.lourens
1 reviews | Active since Jul 2017
24 Jun 2024, 06:56
All Marketing No Service. Don't go With Pineapple!
I have a new Marketing billboard slogan for Pineapple.: If you're from the generation looking for the worst service and no accountability 100% the insurance company for you. My previous complaint I only received the automated reply. I had to wait for 4 months for my claim to be approved I was sent the one of the worst panel beaters in possibly the country. Pineapple did NOTHING to get my excess back from the guilty party. Don't go with Pineapple! They are all marketing no service. That is what happens if your marking budget overshadows your actual service delivery budget. If I don't receive a call by end of this week, don't waste your time next week. Ill be enjoying some service else-ware.
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Replies (1)Pineapple Insurance's replyOfficial
24 Jun 2024, 07:05Hi Stephen L👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply24 Jun 2024, 07:05
Official
Hi Stephen L👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
