All i can say is WOW! have had better service from a vending machine.

This has been the most confusing and frustrating process I have ever been through with an insurance company. I have had my accident over a week from now, my car is still not booked, the panel beater has not received any confirmation or communication to date and I don’t have my rental car. Getting charged a penalty fee for being out of the required six months period by a few hours but the pineapple date clearly states im over my onboarding date , but pineapple is manipulating the situation to get more money. Then when rental car discussions happened they wanted to give me a manual car for my automatic It took days of me chasing to find out what the progress was cause everyone was apparently in meetings and unable to give feedback.( to me this just sounds like we got their money well deal with the client when we feel like it) I get responses very quickly when they want to talk money and increase cause they want to increase to cover me for an automatic and yet I’m sitting here still without a vehicle or any direction on what the steps are. When I did get calls it was open-ended statements telling me they have made contact with the panel beater and will confirm shortly but everything has been approved (along with the penalty fee to squeeze me out of more money) . I called the panel beater he has not gotten any approvals or even a call, emails continuously spamming me telling me differently. WOW! I more I recall all the events leading up to today I see how poorly I have been treated as a paying customer with no regard for getting me back on the road without headaches( Reason why we get insurance is to not have all these problems) Quick to want money and failure to deliver. Very poor communication and service you are willing to lose a customer instead of wanting to do anything to maintain the client's interest on committed dates provided that is marked on your applications. If I could put no star on hellopeter I would.