YS
Yasmin S
1 reviews | Active since Aug 2021
28 Mar 2024, 14:32
After an initial bad experience getting a vehicle added to my policy, Diana managed to assist and turn the experience around
After an initial bad experience getting a vehicle added to my policy, Diana managed to assist and turn the experience around. Diana and Lindo assisted me where the other sales consultant kept me waiting for her to get back to me
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Replies (2)
Pineapple Insurance's replyOfficial
28 Mar 2024, 15:38Hi Yasmin Sadar👋,
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🙏.
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🙏.
Pineapple Insurance's reply28 Mar 2024, 15:38
Official
Hi Yasmin Sadar👋,
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🙏.
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🙏.
YS
Yasmin S's updateReviewer Update
30 Mar 2024, 21:08It simply gets worse. 1. Your sales consultant got the email wrong, I still have not received my policy documents.
2. I received an SMS to say my premium was returned uncollected. Now my debit date is the 1st of the month, it isn't the first. There is funds... So I called. And lo abd behold I'm told the team who sends our messages sent it because Monday is a holiday and it will only be debited Tues, how different is that from what was messaged.
This is pathetic. Absolutely pathetic.
2. I received an SMS to say my premium was returned uncollected. Now my debit date is the 1st of the month, it isn't the first. There is funds... So I called. And lo abd behold I'm told the team who sends our messages sent it because Monday is a holiday and it will only be debited Tues, how different is that from what was messaged.
This is pathetic. Absolutely pathetic.
YS
Yasmin S's update30 Mar 2024, 21:08
Reviewer Update
It simply gets worse. 1. Your sales consultant got the email wrong, I still have not received my policy documents.
2. I received an SMS to say my premium was returned uncollected. Now my debit date is the 1st of the month, it isn't the first. There is funds... So I called. And lo abd behold I'm told the team who sends our messages sent it because Monday is a holiday and it will only be debited Tues, how different is that from what was messaged.
This is pathetic. Absolutely pathetic.
2. I received an SMS to say my premium was returned uncollected. Now my debit date is the 1st of the month, it isn't the first. There is funds... So I called. And lo abd behold I'm told the team who sends our messages sent it because Monday is a holiday and it will only be debited Tues, how different is that from what was messaged.
This is pathetic. Absolutely pathetic.