C
Conny
1 reviews | Active since May 2023
02 Apr 2024, 12:51
Access increase
I'm really dissapointed with pineapple insurance they have increased the monthly premium and access without even calling me only email was sent, worst part that I'm not happy about they took the access money from R4500 to R6200 difference of 1700max 🤔🤔when I ask about this they say there is nothing they can do still now they said they will call back nothing.
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Replies (1)
Pineapple Insurance's replyOfficial
02 Apr 2024, 13:07Hi Conny👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,
Pineapple Insurance's reply02 Apr 2024, 13:07
Official
Hi Conny👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,