absolutely useless and even more clueless

I requested a quote for drone insurance with which one of the agents assisted me with as the app wasnt working. I then further requested confirmation of what will be covered. this agent then dissapears, and the next, with a arrogant and dismissive attitude, tells me drones are not covered. I requested her manager to call multiple times. this has to date not happened, and I am now being blatantly ignored on the app. this drone insurance shows on the website (current) and social media (current) - yet this person tells me its not covered. you clearly have no idea what you are doing, and neither does your agents.