RC
Robert C
1 reviews | Active since May 2019
23 Aug 2024, 16:53
Absolutely no support at all. Stay away!
I've been trying to insure my items on this app for the past two years with absolutely no luck.
Each time I try to insure ANYTHING, I can the message saying "Could not calculate your premium." When I contact customer care, it takes more than a day to get back with an automated response and how I must have a "fine-apple" day. My day's not been fine, my past two years on your app has not been fine!!
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Pineapple Insurance's replyOfficial
24 Aug 2024, 07:10Hi Robert
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply24 Aug 2024, 07:10
Official
Hi Robert
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.