AS
Alan S
1 reviews | Active since May 2024
07 Apr 2026, 12:09
Absolutely no service received.....
I have vehicle insurance through Pineapple, and am trying to lodge a vehicle theft since 2 April 2026 & the company is not responding to my requests...etc No "Verification Code/s" received, after numerous requests...! This is now nearly 1 week after the theft.....!
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
07 Apr 2026, 12:44Hi Alan Simigianis🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply07 Apr 2026, 12:44
Official
Hi Alan Simigianis🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
AS
Alan S's updateReviewer Update
08 Apr 2026, 12:37I have today lodged a complaint with the National Financial Ombud Scheme South Africa....because I am not getting any communication from Pineapple, other than a AI BOT response....
AS
Alan S's update08 Apr 2026, 12:37
Reviewer Update
I have today lodged a complaint with the National Financial Ombud Scheme South Africa....because I am not getting any communication from Pineapple, other than a AI BOT response....