MK
Mzwandile K

1 reviews | Active since Aug 2017

07 Aug 2025, 11:10

Absolutely Disgusted with Pineapple Insurance – Worst Experience Ever!

Claim Number: ***

What on earth is going on at Pineapple? My car has been written off for days, and after endless harassment from your side about premium payments, you still refuse to issue a settlement letter and have failed to pay the bank. How dare you keep stalling when this is a clear-cut claim?

You keep sending generic nonsense instead of proof of payment, and the lack of communication and accountability is absolutely disgraceful. I’ve been more than patient, but this has now turned into pure exploitation of a paying customer.

I will escalate this:

To the media

To my lawyer

By posting daily negative reviews until this issue is resolved

You are quick to collect premiums but slow to deliver on your end. *********, unreliable, and unprofessional. I strongly urge anyone considering Pineapple to run the other way – you’ll regret ever signing up with them.

Fix this. Or face the consequences.

#PineappleInsurance #*****Alert #WorstServiceEver #DoBetter #Disgraceful

0
Replies (1)
Pineapple Insurance
Pineapple Insurance's reply07 Aug 2025, 11:44
Official
Hi Mzwandile 

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team🍍