Absolute Trash

If I could give less than a 1 star rating I would, 2 months ago somebody in a parking lot reversed into my car while I was in a restaurant. I put in my claim through their app and waited about 2 weeks for a call back from them. They then proceeded to reject my claim based on the fact that I did not have contact details for the person that reversed into me as I wasn't with my car at the time. I contested this and this morning they call me to tell me that my claim had been rejected again based on the fact that 2 years ago my insurance with MiWay got cancelled due to non payment of premium, for some background all the assets that I had with MiWay were removed from my insurance before I stopped paying and MiWay was charging me R50 a month to keep my policy number open, after trying to cancel it and not getting anywhere I simply switched the debit order off. I then asked the lady on the call what would happen if my car got hijacked and she simply rep**** with "Based on your insurance history the claim would get rejected" this means I am paying insurance for absolutely no reason. Pineapple is more than happy to take my money on a monthly basis (which is about R1130 per month) but then refuse to actually do their jobs when it comes to claiming - if this is the way you run insurance then why do we insure our vehicles with you? I could have fixed the car out of my pocket with the amount of money I have paid to Pineapple. Absolute trash company with bad ethics, I am going straight to the Ombud.