A week and no claim processed

Have motor insurance with Pineapple-logged a claim with them for a shattered window last week Monday - have been in contact telling them that I travel for work and it is unsafe with the window as it's totally useless and goes down but can't go back up-so I'm travelling 200km a day with an half open window that holds on by threads. Until now - I just got messages that they are still processing my claim. Not recommended.