A VERY Disgruntled Customer.......

iv had the most horrible experience with Pineapple🤢🤬e. They are ****s don't keep up with what they say, contract breaches, headache causes, don't care about the customer's concern, take long to respond or don't ever respond on a query. i will copy an email that was sent to me today after i have cancelled.

On Sun, 06 Oct 2024, 09:50 Kursha from Pineapple, <***> wrote: Kursha Lennox Hello S ,

I just wanted to provide feedback on our recent phone call. I wanted to kindly remind you that the telematics device is actually a separate contract with Tracker, which you agreed to and are responsible for paying the fees or any early cancellation fees. Pineapple will not cover the cost of the device. Thank you for understanding!

Kursha Lennox Please feel free to reach out to us if you need any further assistance Sohail👍!

We're always here to help you in any way we can. Wishing you a fantastic day 🌞🍍! My response...

From the onset of this policy, it was absolutely terrible from Pineapple you guys breached the contract and now expect me to pay tracker for yours mistake I am sorry I was the one who was spoken lies to and you Pineapple admitted that it was a mistake and later on it became compulsory, calls were recorded. Like I said to you before Kursha that I will not take responsibility for the payment Why? Because you Pineapple failed to uphold what was given at the start of the contract and that's why I had to cancel Its a breach of contract YOU PINEAPPLE FAILED OBLIGATIONS TO ME THE CUSTOMER.

I remember having a conversation with you kursha' and I did tell you to please this has to be sorted out quick because in the policy the is a cooling off period for 14 days and you Pineapple cant sort it out I will cancel but the 14 days passed and only after that you contacted me by Gary to say we very sorry and that yes at first it wasn't requirement but unfortunately it is now and that there will be an extra amount to pay on top of the installment to pay for two tracking devices. So with that been said you guys breached the contract and left me no choice but to cancel because of the above.

Before your 'Manager' phones make them read this mail.