A Simple Cancellation of policy

I am extremely dissatisfied with the service from Pineapple Insurance regarding a policy created this past Monday. Despite my explicit instructions that the vehicle finance was not yet approved, the consultant pushed the policy through, stating, "You are getting the car."

My finance has since been officially declined. I have communicated this daily since Tuesday, yet my cancellation request is being ignored. I am repeatedly told that "retentions will call," but no action has been taken.

This is a matter of urgency. Capitec has informed me that if this debit order (which is over R800) processes on the 25th, it cannot be disputed or reversed via the banking app.

I am formally demanding:

The immediate cancellation of this policy effective today. Policy Number: *** Written confirmation that no debit order will be presented to my bank on the 25th.A "Stop Note" on my profile to prevent any further premium collection.

If this is how difficult it is to cancel a policy for a car I don’t even own, I can only imagine the nightmare of trying to file a legitimate claim. If this is not resolved by [13 March 2026]], I will be escalating this matter to the Ombudsman for Short-Term Insurance.