A ripoff and repulsive behaviour

I made a claim with pineapple in the first week of September regarding a ****** phone that cost R20,000, however, pineapple mark claims that they will only pay me R15,000 or give me device with that amount because I was over “indemnified” and that I should reduce have reduced my cover and that they emailed me to tell me about this.

I have since asked the consultant to show me the emails where they mentioned this, but I’ve never gotten feedback from her till this day. I’m waiting to get a clear answer as to what will happen regarding my claim. I did tell them that I did get a new phone and was asked to send proof which I did but they have since gone quiet again for the 3rd week… When you do get feedback the only words they seem to know is that they “will escalate “ . I’m warning you do not use pineapple! They will take your money happily until they need to actually settle claims then suddenly you’re being evaded.

Even you when cc the managers in the emails they never bother to respond to you, they have been taking my premium even after I have cancelled the service with the company and they have not given me feedback as to what they give me money back or not. With them at your own risk. DONT do it. Maybe one day they will settle my claim, should they feel like it.