A Nightmare to Cancel, Unresponsive Customer Service

My experience with Pineapple Insurance has been nothing short of frustrating. While their marketing gives off friendly and approachable vibes when signing up, the reality of dealing with them post-cancellation is completely different.

I canceled my policy nearly six months ago, yet it still appears on my credit record, affecting my score. Despite following all the necessary steps—contacting Pineapple, reaching out to Experian, and even escalating the issue—I am still stuck in an endless loop. Pineapple refuses to send the necessary manual amendment request to update my credit file, even though the credit bureau explicitly states that this is the lender’s responsibility.

What’s even more frustrating is the lack of accountability and responsiveness from their customer service. Their support team is quick to respond when signing up but becomes difficult to reach when you actually need assistance. The experience has been exhausting, and it feels like they are deliberately delaying updates to inflate their statistics at the expense of their former customers.

If you’re considering Pineapple Insurance, think twice. Their cancellation process is a nightmare, and their unwillingness to assist after you leave speaks volumes about their customer service. I regret ever signing up, and I would strongly advise others to stay away unless they want to deal with months of unnecessary stress.