KD
Kingdom D
1 reviews | Active since Jan 2024
16 Jan 2024, 12:20
A Frustrating Experience
I requested a policy cancellation with Pineapple Car Insurance, and they promptly processed it. However, they continued to debit my account for the monthly premium. They assured me of a refund in 15 days, but it's been almost two months with no refund. What's worse, they blocked me from reversing the debited premium. This lack of assistance and respect for customers is truly disappointing.
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Pineapple Insurance's replyOfficial
16 Jan 2024, 13:38Hi Kingdom Davhana👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply16 Jan 2024, 13:38
Official
Hi Kingdom Davhana👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.