MN
Makgotso N
1 reviews | Active since Sept 2017
09 Feb 2026, 09:03
A bunch of ****mers
On the 26th Jan I cancelled my policy on one of my vehicles. I was told that I will still be debited but that the refund will follow in 14 days. 14 days later I followed and they told me that they didnt log the refund will now take another 14 days!!! These people are a bunch of ****mers honestly
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Pineapple Insurance's replyOfficial
09 Feb 2026, 09:48Hi Makgotso Ngoako🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply09 Feb 2026, 09:48
Official
Hi Makgotso Ngoako🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍