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Good Day
I have requested time and time again for my refund.
I am feeling like I am being treated unfairly and like a fool for a mistake that was done by your company.
I am tired of begging for my refund.
I need someone to have this sorted out by this week. I have now had it with the incompetency of Pineapple.
Part of the reason I switched insurances was due to the incompetency I was receiving, I am glad I took the decision befire it was too late.
Helpful (0)
Replies (4)0
Replies (4)
Pineapple Insurance's replyOfficial
23 Apr 2024, 07:38Hi Emmanuel M👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply23 Apr 2024, 07:38
Official
Hi Emmanuel M👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
's updateReviewer Update
26 Apr 2024, 04:51Hi Thulisile,
Almost a week has gone by since I posted here, no resolution still. My refund was due since February, I am given excuse after excuse.
I must say, definitely a tedious process to get a refund.
Pineapple needs to make sure they work on their service delivery levels, IT'S TERRIBLE!!!!
Ps.: I experienced the same terrible service when I was making a claim for my windscreen.
Almost a week has gone by since I posted here, no resolution still. My refund was due since February, I am given excuse after excuse.
I must say, definitely a tedious process to get a refund.
Pineapple needs to make sure they work on their service delivery levels, IT'S TERRIBLE!!!!
Ps.: I experienced the same terrible service when I was making a claim for my windscreen.
's update26 Apr 2024, 04:51
Reviewer Update
Hi Thulisile,
Almost a week has gone by since I posted here, no resolution still. My refund was due since February, I am given excuse after excuse.
I must say, definitely a tedious process to get a refund.
Pineapple needs to make sure they work on their service delivery levels, IT'S TERRIBLE!!!!
Ps.: I experienced the same terrible service when I was making a claim for my windscreen.
Almost a week has gone by since I posted here, no resolution still. My refund was due since February, I am given excuse after excuse.
I must say, definitely a tedious process to get a refund.
Pineapple needs to make sure they work on their service delivery levels, IT'S TERRIBLE!!!!
Ps.: I experienced the same terrible service when I was making a claim for my windscreen.
's updateReviewer Update
26 Apr 2024, 11:34Received feedback today that refund will be paid in 5-7days...
's update26 Apr 2024, 11:34
Reviewer Update
Received feedback today that refund will be paid in 5-7days...
's updateReviewer Update
26 Apr 2024, 11:41Just received a call from Nerissa confirming that refubd has been paid. Thank.
I dont know why it took Hellopeter for me to get help.
Improve Service!!!
I dont know why it took Hellopeter for me to get help.
Improve Service!!!
's update26 Apr 2024, 11:41
Reviewer Update
Just received a call from Nerissa confirming that refubd has been paid. Thank.
I dont know why it took Hellopeter for me to get help.
Improve Service!!!
I dont know why it took Hellopeter for me to get help.
Improve Service!!!