NM
Ntokozo M
1 reviews | Active since Oct 2023
09 Oct 2023, 10:11
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Been requesting for a call since the 3rd of Oct(Tuesday), still waiting even today. Pineapple captured my personal details incorrect which I now it will cause problems when I claim. It says a lot about what will happen when I claim.
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Pineapple Insurance's replyOfficial
09 Oct 2023, 10:27Hi Ntokozo Mnisi👋,
Please note that we have received your complaint and have escalated it to the relevant department. My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Please note that we have received your complaint and have escalated it to the relevant department. My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply09 Oct 2023, 10:27
Official
Hi Ntokozo Mnisi👋,
Please note that we have received your complaint and have escalated it to the relevant department. My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Please note that we have received your complaint and have escalated it to the relevant department. My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.