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I am extremely disappointed with the service I’ve received from Pineapple Insurance. I initially took out a policy with them in good faith, believing they were a trustworthy and reliable company. However, my experience has been nothing short of frustrating.

I cancelled my policy with them, and each time I contacted their consultants, I was assured that the cancellation had been processed. Yet, to my shock, I continued to see deductions being made from my bank account — even after multiple confirmations that my policy was no longer active.

This is not just an inconvenience — it’s financial abuse. Money is being taken from my account without my consent, sometimes leaving my balance at zero. How can a company ignore a clear instruction to cancel a policy, and still operate as if everything is fine?

It feels like Pineapple Insurance simply does not understand the word NO. I no longer trust them. A business that cannot honour a cancellation request does not deserve anyone’s trust.

Sort this out — and stop deducting money from people who have opted out of your services!