MD
Mahlomola D
1 reviews | Active since Mar 2010
05 Aug 2024, 14:41
****
Can they urgently cancel the insurance I had with them urgently and also refund me for an unauthorized debit order of 26 July 2024 of R1307.55 as I did not take cover from them for my BMW plus for reversal of a debit order R50.00. This insurance is a ****. Once you go to their APP and enquire about cover immediately they cover you and deduct the cover same day. My bank is tired and refuses to refund me which leaves me no choice but to cancel it immediately.
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
05 Aug 2024, 15:52Hi Mahlomola Dladla👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply05 Aug 2024, 15:52
Official
Hi Mahlomola Dladla👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.