CS
Chantal S

1 reviews | Active since Sept 2019

06 Nov 2025, 18:37

*******

Signed up for vehicle insurance, chose my premium with excess amount which was not indicated as an estimate, completed all forms, inspections, and tracker, only to be debited twice not even the amount I agreed upon, without any description of what the debits are for, also my premium is not the amount I chose on the website, sent emails without no response from Pineapple about my query, quick to take your money, slacking with communication, would not recommend. I will be canceling this insurance as soon as possible.

0
Replies (1)
Pineapple Insurance
Pineapple Insurance's reply07 Nov 2025, 07:05
Official
Hi Chantal

We sincerely apologise for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.

Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team🍍