12 Days claim process

I have never experienced such horrible service from an insurance provider like I have with Pineapple Insurance. How is it that it takes 12 days to process a lost item claim. It has been almost 2 weeks since I have lodged my claim with the company and till today my claim is being processed. I had to call the claims department to inquire about my claim and they asked for even more documents so that my claim could move onto the next stage. Had I not called them then, they would not have done anything about my claim. I will not be recommending this company to anyone I know because of such horrible service. I have been calling in everyday just to make sure that the consultants are working on my claim because clearly they are incapable of doing such on their own. Insuring your items with them does not even take 12 days but when it is time to claim it takes the company 12 days to process your claim. I literally had to run after them the entire time. Even now I’m waiting for them to tell me what the next step is because I have submitted everything they have asked from me. And if they think they’re gonna debit my account on the 1st of the month then they must think again because how am I paying for an item that is already lost? I am not impressed at all!