MN
Musa N
1 reviews | Active since Apr 2024
26 Apr 2024, 16:46
*****
Pineapple insurance went on to issue a comprehensive car insurance to a stranger I do not know using my personal details, I have been trying to solve that with them for the past 2 days but I am being told "management is looking into this" for a ***** they have created as insurance company. This shows that they have no integrity as a business and they are very unprofessional. If an insurance company make ***** whom can we trust ?
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
27 Apr 2024, 06:45Hi Musa Ntabeni👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
We tried to reach out to you yesterday with no success.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
We tried to reach out to you yesterday with no success.
Pineapple Insurance's reply27 Apr 2024, 06:45
Official
Hi Musa Ntabeni👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
We tried to reach out to you yesterday with no success.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
We tried to reach out to you yesterday with no success.