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Philangezwi M
1 reviews | Active since Mar 2020
02 May 2025, 21:32
πππβπ½
The onboarding process was quick and stressless, everything was explained nicely, all good. Now came time to do the vehicle inspection, I can't upload the video, there's an issue with upload process, I'm not told when that will get fixed. Now I can't even drive in peace because my "policy purchase" is not complete, so if something happens to my car? Will I be able to claim? God knows βπ½βπ½. Keep in mind it's your system that's doing weird things, but who's worried me...nxx
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Replies (1)Pineapple Insurance's replyOfficial
03 May 2025, 07:13Hi Philangezwi
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Teamπ
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Teamπ
Pineapple Insurance's reply03 May 2025, 07:13
Official
Hi Philangezwi
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Teamπ
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Teamπ
