Poor service

Good day,<br> <br> I am currently in the process of emigrating and obtained a quotation from Reggie (a sales executive) at Pickfords in Johannesburg a few months ago. <br> <br> 2 weeks ago I requested a review of that quotation and called Reggie. He referred me to a lady named Sharon to make an appointment with him. I left a message for Sharon however she did not return my call. I had to then call Reggie again who once again referred me to Sharon to make an appointment. Eventually I managed to get an appointment for Reggie to come through for a consultation. <br> <br> After the consultation, Reggie promised to email a revised quotation. Over a week passed with no quotation. I emailed Reggie to follow up and have yet to hear from him.<br> <br> The lack of service I received from Pickfords has been frustrating and disappointing. It seems your consultants are trained to promise potential clients the best of service however it's up to the customer to run after you for the most basic of services. <br> <br> This lack of service has made me doubt spending so much money on a container with a company that can barely make an appointment or reply to an email!!!<br> <br> Regards,<br> Disappointed customer