NPS Score
0
Recommended: Likely
Nov '25 - Oct '26
Frequently Asked Questions About Pickfords Worldwide Removals
How is Pickfords Worldwide Removals rated on Hellopeter?
Hellopeter has tracked Pickfords Worldwide Removals across 98 reviews. Pickfords Worldwide Removals hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Pickfords Worldwide Removals? Write a review to help others decide.
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2018
SUPERB Pickford’s Worldwide Removals CLIENT SERVICE of QUALITY!!!
Guys & Girls, Please note if you are moving from Johannesburg to Cape Town as we just did. I approached Storage King, Cape Removals, Stuttaford Van Lines, and PICKFORDS WORLDWIDE REMOVALS—there was no comparable service; Pickford’s was superb. Professional packing at home, wrapping, protecting, pickup, transport, keeping all in storage, and finally delivering everything. Nothing broken, nothing lost, nothing damaged, nothing missing; a 9-ton truck did incomparable service for us, everything as planned. I had to keep my entire large 3-room house contents in storage for 5 months; even my wife’s garden plants got water while in storage. My advice is to build a reliable, good relationship with your sales consultant right from the beginning. I would like to place a recommendation for Mr. Deon van der Walt (***); he assisted my family with queries even after hours and on weekends, always promptly and expertly. I have no doubt we will hire their services again for either relocation of our belongings within South Africa or overseas. Take our experience into account for your requirements and you will thank us handsomely. A most sincere thank you to all Team at Pickford's; we are delighted to have all our home contents in good order, in time, and carefully handled, with incomparable Quality of Client Service. ***
1 reviews | Active since Mar 2018
SUPERB Pickford’s Worldwide Removals CLIENT SERVICE of QUALITY!!!
Guys & Girls, Please note if you are moving from Johannesburg to Cape Town as we just did. I approached Storage King, Cape Removals, Stuttaford Van Lines, and PICKFORDS WORLDWIDE REMOVALS—there was no comparable service; Pickford’s was superb. Professional packing at home, wrapping, protecting, pickup, transport, keeping all in storage, and finally delivering everything. Nothing broken, nothing lost, nothing damaged, nothing missing; a 9-ton truck did incomparable service for us, everything as planned. I had to keep my entire large 3-room house contents in storage for 5 months; even my wife’s garden plants got water while in storage. My advice is to build a reliable, good relationship with your sales consultant right from the beginning. I would like to place a recommendation for Mr. Deon van der Walt (***); he assisted my family with queries even after hours and on weekends, always promptly and expertly. I have no doubt we will hire their services again for either relocation of our belongings within South Africa or overseas. Take our experience into account for your requirements and you will thank us handsomely. A most sincere thank you to all Team at Pickford's; we are delighted to have all our home contents in good order, in time, and carefully handled, with incomparable Quality of Client Service. ***
1 reviews | Active since Feb 2011
Don't use this company for your furniture removals!
Don't use them! We have spent hundreds of thousands with them for international moves and storage. In the latest one, they were late arriving, damaged my furniture, damaged the property, were chaotic, couldn't follow the most basic of instructions, and to cap it all, they have lost a number of items including a massive double cooker, sofa , etc. When I complained to the MD Mike Kitshoff, he talks the talk but never follows up, has no idea that his supposed procedures are not followed by any of his staff, and really couldn't care less. He's been there years, and seems very complacent. He won't provide any contact details for the SA Head Office, so it seems that he doesn't want anyone to escalate the issues.
1 reviews | Active since Feb 2011
Don't use this company for your furniture removals!
Don't use them! We have spent hundreds of thousands with them for international moves and storage. In the latest one, they were late arriving, damaged my furniture, damaged the property, were chaotic, couldn't follow the most basic of instructions, and to cap it all, they have lost a number of items including a massive double cooker, sofa , etc. When I complained to the MD Mike Kitshoff, he talks the talk but never follows up, has no idea that his supposed procedures are not followed by any of his staff, and really couldn't care less. He's been there years, and seems very complacent. He won't provide any contact details for the SA Head Office, so it seems that he doesn't want anyone to escalate the issues.
1 reviews | Active since May 2026
Misrepresentation of services - shocking water damaged and broken pieces
Calling out the shocking state of services by #Pickfords #Storage who for 11 years have taken my money for storage services. The absolute neglect of large furniture pieces as well as the extensive water damage on all items is absolutely shocking. When calling out the state of the goods the simple answer was we don't know how its possible as all items are stored in secured containers. Well you @ JHB Pickfords South Africa are misrepresenting your company and its values and assurances of safe and well maintained storage , and are bare faced ******* taking peoples money for such ****-poor service. Call out to all who see this - DO NOT consider using Pickfords South Africa for storage services and I can tell you now, if you have goods with them I suggest you move them !
1 reviews | Active since May 2026
Misrepresentation of services - shocking water damaged and broken pieces
Calling out the shocking state of services by #Pickfords #Storage who for 11 years have taken my money for storage services. The absolute neglect of large furniture pieces as well as the extensive water damage on all items is absolutely shocking. When calling out the state of the goods the simple answer was we don't know how its possible as all items are stored in secured containers. Well you @ JHB Pickfords South Africa are misrepresenting your company and its values and assurances of safe and well maintained storage , and are bare faced ******* taking peoples money for such ****-poor service. Call out to all who see this - DO NOT consider using Pickfords South Africa for storage services and I can tell you now, if you have goods with them I suggest you move them !
1 reviews | Active since Oct 2023
Damaged Furniture and Lack of Communication Regarding Insurance Claim
I am very disappointed with the lack of feedback regarding a claim I submitted to Pickfords earlier this year. On 4 February 2026, I submitted the requested claim documentation and photos after being asked to do so. I was then informed that the claim was registered on 6 February 2026 and that I would receive feedback from the insurance administration within 15 working days. Since then, I have sent several follow-up emails (11 February, 24 February, and additional follow-ups afterwards), but I have not received any meaningful response or update regarding the progress of my claim. The lack of communication is extremely frustrating, especially since the timeframe for feedback has long passed. I would appreciate an update on the status of my claim and a clear indication of when this matter will be resolved. For context, the damage occurred during the move, and I also noted that the coffee table and pedestals were not wrapped when they arrived, which may have contributed to the damage. I hope this review will prompt someone from Pickfords to urgently investigate the matter and provide feedback on my claim.
1 reviews | Active since Oct 2023
Damaged Furniture and Lack of Communication Regarding Insurance Claim
I am very disappointed with the lack of feedback regarding a claim I submitted to Pickfords earlier this year. On 4 February 2026, I submitted the requested claim documentation and photos after being asked to do so. I was then informed that the claim was registered on 6 February 2026 and that I would receive feedback from the insurance administration within 15 working days. Since then, I have sent several follow-up emails (11 February, 24 February, and additional follow-ups afterwards), but I have not received any meaningful response or update regarding the progress of my claim. The lack of communication is extremely frustrating, especially since the timeframe for feedback has long passed. I would appreciate an update on the status of my claim and a clear indication of when this matter will be resolved. For context, the damage occurred during the move, and I also noted that the coffee table and pedestals were not wrapped when they arrived, which may have contributed to the damage. I hope this review will prompt someone from Pickfords to urgently investigate the matter and provide feedback on my claim.
1 reviews | Active since Dec 2018
Missing Items
I had a very disappointing experience with Pickfords during my move from Johannesburg to Cape Town. A box containing important personal items was misplaced during the move, and since then I have been taken from pillar to post with little to no meaningful assistance or accountability. Communication has been poor, follow-ups have gone unanswered, and there has been no clear ownership of the issue. For a company that positions itself as a professional removal service, the lack of care, transparency, and customer support has been extremely frustrating. Moving is already a stressful process, and this experience added unnecessary anxiety and inconvenience. Based on my experience, I would not recommend Pickfords to anyone looking for a reliable or customer-focused removal company.
1 reviews | Active since Dec 2018
Missing Items
I had a very disappointing experience with Pickfords during my move from Johannesburg to Cape Town. A box containing important personal items was misplaced during the move, and since then I have been taken from pillar to post with little to no meaningful assistance or accountability. Communication has been poor, follow-ups have gone unanswered, and there has been no clear ownership of the issue. For a company that positions itself as a professional removal service, the lack of care, transparency, and customer support has been extremely frustrating. Moving is already a stressful process, and this experience added unnecessary anxiety and inconvenience. Based on my experience, I would not recommend Pickfords to anyone looking for a reliable or customer-focused removal company.
1 reviews | Active since Nov 2025
Pickfords is Top-notch
Thank you very much, Pickfords Local/National/Worldwide furniture Removals. You guys are truly one of the best furniture Removals. I chose you especially because of your extremely low negative reviews compared to others. Plus, Dina Fernandes regularly checked in, dropped off various size of boxes, special wrap sheets papers, large plastic wrap roll and few cellotape rolls for packing and advice for save packing. The A-Team took care of everything afterwards – uploaded, save transport and offloading. There were absolutely no hiccups. Thanks again, Pickfords – you're top-notch! 🤗
1 reviews | Active since Nov 2025
Pickfords is Top-notch
Thank you very much, Pickfords Local/National/Worldwide furniture Removals. You guys are truly one of the best furniture Removals. I chose you especially because of your extremely low negative reviews compared to others. Plus, Dina Fernandes regularly checked in, dropped off various size of boxes, special wrap sheets papers, large plastic wrap roll and few cellotape rolls for packing and advice for save packing. The A-Team took care of everything afterwards – uploaded, save transport and offloading. There were absolutely no hiccups. Thanks again, Pickfords – you're top-notch! 🤗