Pickfords Removals South Africa

I can never recommend Pickfords Removals South Africa. To list all the issues we encountered with Pickfords would take too long. Some of the most prominent being charged close to R10 000 for transport from the house to warehouse, a cost that was quoted as being included, and a distance being 20 kilometers. To our quote being almost doubled. Leaving us in a predicament. We arranged for our goods to be collected from Pickfords warehouse. After a period of almost 2 weeks when we managed to have our goods delivered and our Pickfords box was opened we discovered that only half of our goods had been sent. Almost exactly half of the goods had not been sent. Why were our goods divided into 2 seperate boxes to start? This after I had asked for the weight and dimensions of the box, and received a photo from Pickfords of the crate and accompanying weight and dimensions. It would appear that Pickfords made the decision on purpose to split our goods up. Once I informed Pickfords of the situation, they never apologized they only said that ‘it seems they (the people I had organised) didn’t collect everything.’ How is this even possible? When I give instructions for Pickfords to hand over my goods, why do they only hand over half of the goods? Never once have they apologized for their error. They only lay blame and insist I made a decision to not tell them that the weight collected was only half the weight! How was I meant to know? The people I had asked to collect our goods from Pickfords asked for all my goods, how were they to know Pickfords would be dishonest and not give them everything? And how was I to know, from another country, that they would not hand it all over? They offer no solutions, no apologies, just blame. Saying I decided to not inform them. I informed them the minute it came to my attention. What am I to do now? Pay again to have the rest of my goods delivered