Pathetic service

<p>I recently relocated to the Cayman Islands, from South Africa, and used Pickfords to transport some of my personal items there. Pickfords came to pick up my goods, in Pretoria, South Africa, on the 6th of June 2016. At that time I was told that the shipment will take approximately 6 to 8 weeks to get to the Cayman Islands. I flew to the Cayman Islands on the 23rd of June 2016. I heard nothing further from Pickfords. Eventually on the 4th of July I emailed Pickfords to get an update on the timing of my shipment. I got no response. I had to email back on the 21st of July, after receiving no response from Pickfords, to find out where my shipment was. I eventually got a response on the 22nd of July stating that my goods had only left South Africa on the 10th of July, over a month after the goods were collected from my house. The email on the 22nd of July also stated that my goods would be in Germany on the 5th of August 2016, which is already 9 weeks after they were collected from my house. Therefore it was already past the 6 to 8 week original estimation of timing. A few emails were exchanged between myself and Pickfords between the 22nd of July 2016 and the 28th of July 2016 regarding due date for arrival of my shipment in the Cayman Islands. I was eventually told that it was expected to arrive in the Cayman Islands on the 9th of September 2016, which is 14 weeks after it left my house. I asked if I was going to get frequent updates regarding my shipment, but got no response, as usual. I emailed again on the 16th of August to get an update and was merely referred to the email I was sent from Pickfords on the 22nd of July. The absolutely no customer service is ridiculous. It is now the 11th of September and, need-less-to-say, I have heard nothing from Pickfords. I wonder if I will ever get another email from them? They have their money, so who cares about the customer. Absolutely pathetic service.</p>