Moving from Perth WA to Johannesburg

Appalling, appalling, appalling! We moved from Perth WA to Johannesburg. The following is a rating of the elements of non-service, and in our view 1 star is 1 too many but it's the lowest that can be lodged: AP Perth – our rating of the elements of their service: Service Element Rating Overall pricing – the second most expensive of 4 quotes obtained. 2/10 AP-PER sales and marketing – initial contact and quoting 6/10 AP-PER sales and marketing – follow up 0/10 AP-PER support, advice and operational arrangements 0/10 AP-PER communication (Communication was through provision of a document pack) 0/10 AP-PER customer care 0/10 Insurance arrangements 0/10 AP materials delivered for owner packing of cartons of collections and other non-breakables 4/10 AP-PER packing team (Nick and Joe) – all in all some small, critical and possibly irreplaceable connectors missing, and some 50+ breakages of goods packed by AP, albeit mainly minor and about 80% repairable with silicon and superglue 6/10 AP-PER container loading (Rob, Caleb and Josh) 7/10 AP-PER – living up to their “Global Service Charter” and “Global Service Standards” 1/10 Al**** Pickfords Perth Overall Rating 2/10

AP Johannesburg – our rating of the elements of their service: Service Element Rating Overall pricing – the second most expensive of 4 quotes obtained. 2/10 Clearing of container through SARS Customs and Excise – they did nothing other than instruct us to do it which led to many subsequent problems due to our lack of experience and a SARS “official” demanding expired passports that were unavailable – this resulted in a confrontation that potentially, or rather most likely, resulted in our container allegedly being selected for a “customs inspection” although none of our cartons had been opened. One can only question the motives for this instruction – gross incompetence and/or negligence at best, or an “arrangement” to ***** additional revenues out of the customer? -10/10 AP-JNB support, advice and operational arrangements 0/10 AP-JNB communication 0/10 AP-JNB customer care 0/10 AP-JNB unpacking team – container unloading equipment – 6 people, 3 trolleys in shockingly poor condition 0/10 AP-JNB unpacking team – furniture reassembly – they stood around waiting for me to unpack my tools so they could borrow them as they had no tools of their own! 0/10 AP-JNB – living up to their “Global Service Charter” and “Global Service Standards” 0/10 Al**** Pickfords Johannesburg Overall Rating -5/10