Lack of follow-up and customercare

I've contacted Pickfords website on Saturday 28 (Twenty-eighth) Nov requesting a quote for my next week's moving. Although I have received an instant email from Pickfords that read, and I am quoting: " .... We've assigned your inquiry to our Pickfords Johannesburg branch and one of our consultants will get in touch within one working day. Greg SCHREUDER | Branch Manager". I've never received any feedback or even Pickfords cared to email me the quote (even though I've completed the provisional inventory list on their webpage on that day? I used this company in 2015 and it was amazing when it comes to communication and follow-up. What's going on? Please don't use Covid-19 anymore, we are not in lockdown anymore? Had other moving companies rep**** instantly and even called to assist? Really sad to see this giant brand dropping its customer care. For the record, the auto-email was sent on Sat 28 Nov 2020 [5:34 PM] from webmaster sender.

Prof Irhuma